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| Start-ups have it easy. That may be a politically incorrect statement. The popular image of start-ups has some poor guy borrowing to the limit on all his credit cards so he can wage a desperate battle against Big Ogre Inc. and maybe, just maybe, eke out a living. Not! When it comes to innovation, big companies are the ones that really face complications. Start-ups just have to locate a monster market no one else has uncovered, produce a brilliant product, and manage the company flawlessly. Established companies not only have to do all those things, but they also have to fight cultures that encourage nearly everyone to mitigate riskif not avoid it altogether. (Who dares do anything that might disappoint Wall Street for even a quarter?) In addition, corporations setting up "intrapreneurial" ventures have to overcome not only inertia, but also the objections of existing business units that may be threatened by a new operation's innovations. In other words, start-up ventures fail only if they mess up. "Intraventures" can fail a lot of ways. For example, they can fall apart if the corporate parent has cultural problems. Even if both parent and intraventure are in great shape individually, the venture can still flop because the relationships between the two are too complex and hard to manage. What to do? The answer is obviously complex, but we can point to three key areas where large companies typically fall down and explain how to start to address the problems. We do so based on more than a decade of use of the Bell-Mason Diagnostic. This tool, which involves asking key executives hundreds of questions, initially was used to gather best-practices data on start-upshow successful start-ups look, along 12 dimensions, at different stages of their development. The tool was then used to evaluate several hundred groups that were seeking venture funding, to predict which groups would succeed. Over the past eight years, the Bell-Mason Diagnostic has been adapted to evaluate the more complex problems that intraventures face and has been used to assess more than 200 ventures. The tool has helped enough venture capitalists find Davids that could slay Goliaths. It's time to help the Goliaths fight back. Here are the three immutable rules of intraventures:
For instance, when companies pick teams for important projects, they understandably look for people with strong track records. Often, those people are managers. But intraventures don't need many managers; they need doers. Also, companies often decide that certain people can contribute some percentage of their time to an intraventure. But "fractional" people, no matter how talented, create problems of coordination. Intraventures require people who can devote their hearts and souls to the project. If companies have the foresight to set up an advisory board for the intraventure, they tend to pick program managers. Someone from finance, for instance, checks to make sure that revenue forecasts are justifiable. What intraventures need, though, are very senior advisers with independent perspective and considerable vision. Start-ups have advisers like thisSiebel Systems, a young software company, began life with Charles Schwab and the dean of the Stanford business school on its boardso how can intraventures compete without having similar sounding boards? To address the people issues, companies forming intraventures should focus on three functions: First is the venture board, which should be as close as possible to the sort of board that the Siebels of the world have. Heterogeneity is a must. A liberal sprinkling of outsiders is a good idea. Second is the venture executive officer. This is the corporate insider who leads the venture board, acts as the chief fund-raiser, and is the high-level emissary inside and outside the corporation. This individual must have enough stature within the corporation to be an effective champion. Often, this person needs to be the parent's chief executive. Otherwise, a company can wind up in the fix that has caught many of the big brokerage firms. They keep saying they're going to move aggressively into on-line stock trading, but the executive sponsors of the intraventures aren't senior enough to overcome opposition by those representing the brokers, who stand to lose commissions. While the firms sort out the political infighting, Charles Schwab & Co. and some start-ups are cleaning up. Third is the venture general manager. This is a rare bird. He needs to have a bit of a rebel in him, but, unlike the chief executive of a start-up, he also has to be a team player who is savvy about dealing with the parent organization. While the corporate environment and pay structure make it hard to attract true entrepreneurs to these venture GM positions, people experienced in brand management for consumer products seem to make a good substitute because they often have experience bringing new products to market.
But, with independence, comes the need for clear agreement, upfront, on: how to resolve conflicts with other operations; what corporate assets the intraventure may draw on; what variations from corporate policy will be allowed; what the triggers will be for decisions on subjects such as additional financing, and a host of other things. This last point is especially important because many companies mistakenly force intraventures to operate on standard, annual budget cycles. As with a start-up, an intraventure's product is ready when it's ready. The venture needs financing when it needs financing. There is simply too much uncertainty associated with true innovation to allow for normal budget processes.
Big organizations can innovate. It's just hard.
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