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| Launching an e-commerce initiative has been likened to jumping out of an airplane without a parachute, in the hope that you can sew one together before you hit the ground. But building a dot-com business is actually more like flying a plane. In flight, speed transforms thin air into lift for an airplanes wings. In Internet-based commerce, companies that implement their ideas rapidly enough can accomplish the cyber equivalent of Bernoullis Principle and soar off into the heavens. Of course, those that dont move fast enough will stall and, in Air Force lingo, burn a billion-dollar hole in the ground. A recent cover story in Fortune magazine listed more than a dozen high-profile chief executives who it said were fired even though they were smart, successful, and had solid strategies. The problem: They couldnt get their organizations to implement those strategies fast enough. In todays chaotic environment, your ability to implement quickly is your strategy. This need for speed changes everything about how you manage your business. You have to push ideas into the marketplace far earlier, when theyre really still in the prototype stage, or risk having a competitor steal your thunder. You have to learnon the fly, if you willwhat works and what doesnt. You have to kill the losers quickly and turn the winners into big businesses. Then, you have to do it again, and again. The new mantra is: Think big. Start small. Test quickly. Scale rapidly. Its easy to avoid obstacles when youre moving slowly, but frightfully hard when you go supersonic. So, lest you start crashing into mountains, you need to impose a new set of disciplines on how you manage programs. To help, Ive put together a three-point checklist based on the hard lessons that my partners and I have seen companies learn over the years. Following these suggestions will let you avoid the major, common pitfalls and help you implement ideas better and faster.
The ventures independence will help you give it the necessary flexibility, creativity, and gung-ho spirit. But youll still need partners to give you some Web DNA and to help you get to market quickly. These partners include contractors, developers, and consultants, who can provide specific expertise. Partners should also include businesses that augment yoursfor instance, if you sell cars, you need to be able to offer car insurance and financing.
The first answer is stock options (known as lottery tickets in Silicon Valley). Equityand dreams of richesis what brings in the talent and then creates the siege mentality that gets that last, needed 10% out of the team. The options should be in the dot-com venture, not the parent, which may mean creating a tracking stock that reflects the results of the digital enterprise. Hanover Direct, a catalog retailer, says it has had great results from using lots of equity as incentives in its digital venturesbut Rakesh Kaul, Hanover Directs chief executive, says he may, in fact, not have gone far enough yet. Even if you dont create options, its best to pay your staff in a way thats perceived as equitable with what any contractors and consultants get. That may mean cash bonuses as your venture reaches milestones, but the expense will be worth it because youll have everyone working toward the same objectives. Fortunately, money isnt everything. W.W. Grainger, a distributor of industrial partsin other words, the least sexy business ever createdfound it could attract good people by convincing them theyd learn a lot and be involved in something cool. This opportunity to be a creator is very compelling to technologists. Members of the development team for Apple Computers first Macintosh had their signatures imprinted inside its case. They later said this was more motivational than stock options.
Traditional planning metrics dont work, either. For instance, percentages of completion. Software developers say that the first 90% of the code takes 80% of the timeand the final 10% takes 80% of the time. Thats pretty much how things work on e-commerce projects, too. The only way to deal with estimating time is to be binary. Either something is finished or it isnt. Traditional planning cycles have to go, as well. Big companies generally operate with annual budgets, but todays market cant be divided into neat, yearlong chunks. An e-commerce venture that looks promising needs to be financed immediately. A loser has to be killed off just as fast. In effect, you have to create the instant feedback loop of an entrepreneur, rather than the central-planning techniques of corporate bureaucracy.
Mainly, though, your aim is to be the first finisher. Think of Nungesser and Coli, famed French aviators in the 1920s but now long-forgotten. They took off 12 days before Lindbergh but simply vanished into the Atlantic.
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