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| Anybody remember "Home Run Derby" from the '60s? Big-name sluggers paired off in a made-for-TV competition and competed for cash by seeing who could hit more home runs. In businesswhich, these days, is largely about trying to hit balls out of the parkthe widely held assumption is that the up-and-comers are going to walk off with all the cash. In "Home Run Derby," though, established star Hank Aaron won just about every competition. And I, for one, dont see why established companies cant do just as well in business today. Now, Motorola has had its share of whiffs. But weve batted close to .400 in the past decade in attempts at major innovations, and some of those hits have been tape-measure home runs. Weve succeeded by establishing a thorough series of processes that let us find ideas, test a wide range of them, and incubate them properly. These processes arent easy, but they can be translated to just about any large organization. So, to stand up for the older stars of the business world, Ill lay out our approach: CULTURE: We foster a culture of innovation at all levels, beginning with new-employee orientation and continuing through training for senior management. New employees are taught, for instance, about Dan Noble, who pioneered the shift from AM to FM radio (making possible the two-way radios that Motorola developed in the 1940s and 50s). Technologists are encouraged to aspire to become one of our Dan Noble Fellows, positions that carry substantial perks. All employees are told that, to become an officer of the company, they have to create a legacy by producing an important innovation. New officers attend our Vice President Institute, a one-week seminar that emphasizes innovation and legacy. Executives hear of Homer Mars, who in the 1950s tried to move Motorola from car radios to car heaters. His electronically controlled gasoline heaters were a bad idearecirculating engine heat turned out to be far more economical. In fact, his heaters never really worked. Worse, many caught fire. Yet Mars went on to become president of the company. The story is taught so officers know they are to reward good tries, even if they fail. Bob Galvin, the retired chief executive, who is still chairman of the boards executive committee, tirelessly emphasizes that every idea should get some financing and be explored. FINDING IDEAS: Inside the company, we encourage minority reports (we should be doing X, but arent). Outside the company, we maintain relations with numerous universities and have active venture-capital operations. We also have substantial business-intelligence activities, which tell us when other companies invest in new opportunities that we should be considering. We encourage cross-fertilization of ideas by having the venture-investment scouting and business-intelligence activities report up through the same management structure. DEVELOPING IDEAS: We prefer not to finance ideas as presented. Instead, we use them as starting points for systematically exploring a series of related technical, market, and business-model options. This process, which we call business engineering, can take from months to years. At each iteration, we reject the poor choices and pass the remainder on for further refinement. This is different from our normal planning process for existing operations. First, developing new ideas is an uncertain process. Rather than seeking the best solution at each stage, we "satisfice"meaning, we seek a good enough solution and move on. Second, we develop a somewhat vague range of options and continually reformulate our thinking about them, rather than elaborating in great (but imaginary) detail on a single scenario. Our process tends to cause acute discomfort among mainstream middle management, newly minted MBAs, and controllers, but we insist on it. Eventually, with ideas that were going to turn into businesses, we should arrive at three things: The first is a simple, one-paragraph statement of the proposition and why our company is positioned best to develop it. We need this paragraph to explain the idea to management and to Wall Street, and to recruit people for the project internally. Second is a simple and robust economic case that shows a range of acceptable returns over a range of likely scenarios. Third is a list of what the proposal is not. This is an indispensable guide during the start-up phase. To paraphrase the Army Corp of Engineers slogan, "It is hard to remember the mission was to drain the swamp when you are up to your neck in alligators." INCUBATING NEW BUSINESSES: Even the strongest new plan is likely to fail if entrusted to an existing business operation, where managers are just too caught up in their day-to-day business. So were developing "greenhouses," where a new business spends its first few years until its mature enough to stand on its own. By being kept separate, a new business can focus on its own plan rather than be squeezed by corporate financial concerns. The business can also build its own subculture. Senior managers are put on advisory boards and participate in milestone meetings, letting them see the greenhouse business directly, rather than through intervening levels of management. There are some drawbacks. Greenhouse businesses cant automatically draw on other corporate resources. And the new organization may develop "spoiled child" syndrome, given its access to senior management and generally high profile. The corporate parent must monitor the new business through hard operating reviews.
Weve drawn a few hard lessons from the failures. An effort to read utility meters remotely failed, for instance, partly because our partner viewed it merely as something to have if a customer requested it but not something to market aggressively. So, were going to be more careful about any partners intent. Our first attempt in telematicsthe combination of telecommunications and computing technologies in automobilesfailed because the federal government put forward a flawed technical vision for the system, and we simply didnt question that vision. We should have known better. So, were going to apply more common sense in our business-engineering phase. Despite the failures, our batting average is better than the best in major league baseball and far superior to success ratios in venture-capital portfolios. Like Aaron, we plan to keep the home runs coming.
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